Privacy Policy

This Privacy Policy explains how Prairie Crest Appliance Repair (“we,” “us,” or “our”) collects, uses, and protects information in connection with this website (the “Site”) and the appliance repair services we provide. It applies to visitors who browse this Site, submit a form, or otherwise interact with us online.

This policy does not cover information collected through means other than this Site — for example, information you provide over the phone or in person during a service visit is handled according to our general business practices, not this web-specific policy, unless we state otherwise.

Depending on how you interact with this Site, you may voluntarily provide information such as:

• Your name, phone number, email address, and service address, typically when requesting an estimate, scheduling service, or contacting us through a form.
• Details about your appliance and the issue you’re experiencing, such as the appliance type, brand, model/serial number, and a description of the symptom.
• Any other information you choose to include in a message to us, such as through a contact form or email.

We do not knowingly collect payment card information through this Site’s forms; any payment processing, if applicable, is handled through the specific method disclosed to you at the time of payment.

Like most websites, this Site automatically collects certain technical information when you visit, which can include your IP address, browser type, device type, pages viewed, and general usage patterns. This information is collected through standard web server logs and through Google Analytics (via Google Site Kit), which helps us understand how visitors use the Site.

You can control cookies through your browser settings, including blocking or deleting them. Blocking cookies may affect how some parts of the Site work.

We may work with third-party service providers to operate parts of this Site or our business — for example, a web hosting provider, a scheduling or form tool, or an email service. These providers may process information on our behalf, solely to help us provide and improve our services, and are expected to handle information consistent with applicable privacy and security obligations.

We retain information collected through this Site only for as long as reasonably necessary to fulfill the purposes described in this policy, such as responding to your inquiry, completing a service request, or maintaining business records as required by law.

Depending on your location, you may have certain rights regarding your personal information, which can include the right to request access to, correction of, or deletion of information we hold about you, and the right to opt out of certain uses of your information.

To make a request regarding your information, or to ask a question about this policy, you can reach us using the contact information below or visit our Contact page.

We take reasonable steps intended to protect information collected through this Site from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of any information you provide.

If you have reason to believe your interaction with this Site is no longer secure, please contact us immediately using the information below.

We may update this Privacy Policy from time to time to reflect changes in our practices, this Site, or applicable law. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how your information is handled, please contact us:

• Phone: (806) 207-2100
• Email: support@applianceinlubbock.com
• Address: 6313 Homestead Ave, Lubbock, TX 79424
• Hours: Monday–Saturday, 8:00 AM–6:00 PM

You can also reach us through our Contact page, or return to our homepage at any time.